MacFarlanes LLP

Customer Profile
MacFarlanes LLP is a commercial and corporate law firm occupying
five buildings in London. This portfolio of buildings has a varied
mixture of old and modern building services and infrastructure which
give the resident team a diverse challenge in ensuring a uniformed
quality service across the five locations.

Location
The City, London.

Building Type & Size
120,000 Sq ft. of high quality office accommodation across five buildings

Criticality
High quality office accommodation.

Service Scope
Resident Engineers cover the full range of building services. PPM and
reactive services in accordance with consultant’s specification for
mechanical, electrical and public health services, statutory and
legislative testing. Management of specialist sub-contractors.

Success Factors

• Supporting clients requirements covering customer services, fabric and building services
• Confidence in relationship with SovereignFM
• Full set up of PPM compliance and safe working systems
• Managing specialist sub-contractors
• Installation of new Chillers in 2008 & 2009.

Support

• Full Escalation procedures
• Formal Monthly meeting
• Regular site audits of paperwork and systems carried out by Contract Manager
• Setting up safe systems of work and sub-contract control
• Contract awarded 2012 for a further term following 6 successful
  years.